When there is an IT issue, there is no bigger headache in any organization as it completely slows or halts the workflow of employees. Nate and Keith of Triplet Computers prevent those headaches from occurring by being proactive, and more over available when an issue arises. Nate and Keith put the emphasis on customer in customer service and we could not be happier with the services we receive.
Keith and Nate of Triplet Computers have made transitioning to their services seamless. During the few emergencies we have encountered in a very fast-paced, demanding radiology practice, they responded to and corrected each problem effectively and promptly. Nothing is as important as having a friendly and reassuring voice to enable us to resume interpreting radiology studies in our times of need. Keith and Nate were very flexible during our transition to a different PACS and actually helped us move our offices quickly and efficiently. Their great interpersonal skills and willingness to help are invaluable for transitioning clients into our practice. In short, we radiologists at American Radiology Technologies would recommend Triplet Computer Services to any medical practice or other business in need of excellent service and attention to detail.
Triplet Computers has allowed me to sleep a little easier at night. As the National Sales Director of Ringler Associates, the last thing I need to worry about is IT, especially if it’s working or not. I can always depend on Triplet to make sure that everything is running as it should and that if my staff or I have any problems we will be taken care of correctly and in a timely fashion. I do not have a technical background, but they communicate with me in a way that I can understand and they do not try to talk over my head.
We chose Triplet Computers to completely update our network infrastructure, including a server upgrade, virtual backup integration and workstation support. Triplet is our sole provider of IT support and infrastructure needs. They are professional, customer focused, reliable and very knowledgeable on all of our network needs. We highly recommend them.
Thank you for a job well done! It was no easy task to move our older software programs and their large databases to a new server and workstations, set up a new backup process, and even provide us the ability to remote-in! We have relied on you for several years to safeguard our computer system, and you have unfailingly done so. We appreciate your expertise (especially with our older software that is SO critical to our operations, and with our collection of components), and your always-prompt, patient, courteous responses to our questions and concerns. You are folks of integrity, and are a pleasure to work with. We cannot imagine having another company work on our system!
As manager of a small busy office, effective time management is crucial. I was referred to Triplet Computers by a friend six years ago, and have never been disappointed in the service provided. Nathan is very professional, honest and responsive. I rely on Triplet Computers for all of the office technology issues, and knowing that I can contact them for issues beyond my expertise is a huge relief to me. I recommend Triplet Computers without hesitation.
Here at the New Hampshire Historical Society, we are committed to using technology to expand access to our collections, programs, and services. To help do this we need the knowledgeable, efficient, and reliable technical support that Triplet Computers provides. Triplet Computers is an important part of our team in the planning, monitoring, servicing, and safeguarding of our technology systems and data. With their assistance we are increasing the functionality and reliability of our systems. And, if a system failure does occur, we can rely on them to get the problem resolved quickly. We especially appreciate how patient and helpful Triplet Computers is in dealing with our staff members who have varying levels of technical skills.
Premiere Properties, Inc. (PPI) is a commercial/industrial real estate firm in Concord, NH. PPI has been working with Triplet Computers since 2007 and Nathan has been fabulous to work with. We have been extremely pleased with the product and service they provide. Through Triplet Computers, we have been able to upgrade our computer systems, set up a back-up system using the ‘cloud’, create a website, learn shortcuts and become more technologically knowledgeable. Over the years we have needed various pieces of new equipment and Triplet has done the research and shopping for us! They delivered and set up as well. We have benefited from their knowledge and great service in so many ways. They have even advised us on the type of cell phones we should have and synced them to our computers. Triplet’s technical support line and email have saved us numerous times - They are quick to respond. It’s always a pleasure to work with Triplet Computers. We recommend them to anyone.